Privacy Policy

Last Updated: January 11, 2025

Gateway Health & Fitness LLC ("we," "us," or "our") operates Prevail With Vitality, a fitness coaching platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Contact Information: Name, email address, phone number
• Account Credentials: Password (stored securely using encryption)
• Demographic Information: Age, gender, occupation, work hours

Health and Fitness Information

To provide personalized coaching, we collect:

• Physical Measurements: Height, weight, body measurements
• Health History: Current and past health conditions, injuries, allergies, medications, and supplements
• Fitness Data: Experience level, training preferences, workout logs, exercise completion data
• Progress Data: Progress photos, measurements over time, performance metrics
• Goals: Fitness goals, coaching type preferences

Nutrition Information

• Daily diet descriptions and eating habits
• Food allergies and dietary restrictions
• Meal preferences and nutrition goals

Communication Data

• Messages exchanged with your trainer through our platform
• Videos uploaded for form feedback
• Check-in responses and reflections

Payment Information

Payment processing is handled by Stripe. We do not store your complete credit card information. Stripe collects and processes your payment details in accordance with their privacy policy.

Technical Information

• Device information and browser type
• IP address and general location
• Usage patterns and feature interactions

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Match you with an appropriate trainer
• Provide personalized workout and nutrition programs
• Track your progress and adjust your programs accordingly
• Enable communication between you and your trainer
• Process payments and manage subscriptions
• Send service-related notifications (email, push, SMS)
• Improve our platform and develop new features
• Respond to your inquiries and provide support
• Comply with legal obligations

3. How We Share Your Information

With Your Trainer

Your assigned trainer will have access to your profile information, health data, fitness progress, nutrition information, and communications to provide personalized coaching services.

With Service Providers

We share information with third-party service providers who help us operate our platform:

• Supabase: Database hosting and user authentication
• Stripe: Payment processing
• Email Service Providers (Mailgun/Resend): Transactional and notification emails
• SMS Provider: Text message notifications
• Push Notification Services: Mobile and web push notifications

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

For Legal Reasons

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with legal process or government requests
• Protect our rights, privacy, safety, or property
• Enforce our Terms and Conditions
• Respond to emergency situations

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain information for legal, accounting, or business purposes. Communication data may be retained according to our message retention policies.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure user authentication
• Access controls limiting who can view your data
• Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Notification Preferences: Manage email, push, and SMS notification settings in your account
• SMS Opt-Out: Reply STOP to any text message to unsubscribe from SMS communications

To exercise these rights, please contact us using the information provided below.

7. SMS Communications

If you provide your phone number, you consent to receive automated text messages from Prevail With Vitality regarding your services, scheduling, and program updates.

• Message frequency varies based on your activity and preferences
• Message and data rates may apply
• Reply STOP at any time to opt out of SMS messages
• Reply HELP for assistance

8. Cookies and Tracking

Our platform uses essential cookies to maintain your session and provide core functionality. We do not use third-party analytics or advertising tracking services.

9. Children's Privacy

Our services are not intended for children under 18 without parental or guardian involvement. We do not knowingly collect personal information from children under 18 without appropriate consent. If you believe we have collected information from a child without proper consent, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: